LEGAL OVERVIEW

Eventlify Attendee Refund Requirements

These Refund Policy Terms outline the minimum requirements and processes for refund policies established by Organizers of paid events on Eventlify (“Services”). By using the Services, you (“Organizer”) agree to these Refund Policy Terms as part of the Eventlify Terms of Use.

1. Minimum Refund Policy Requirements

1.1 Application: These Refund Policy Terms govern refund policies for all paid events created, promoted, and/or managed through the Services.

1.2 Incorporation by Reference: These terms are incorporated into the Eventlify Terms of Use and do not modify or rescind any other terms therein.

2. Refund Policies and Administration

2.1 Minimum Requirements: Organizers must comply with the following refund policy requirements:

(a) Clearly post refund policies on the event page.
(b) "No refund" policies are permissible but must be explicitly stated and comply with these requirements.
(c) Refund or provide other remedies for failure to deliver advertised goods or services (e.g., event cancellation).
(d) Comply with applicable local, state, national, or international laws and payment scheme rules.
(e) Include clear instructions on how attendees can request a refund, including contact details.
(f) Do not retroactively change refund policies for purchases made before posting changes.
(g) Specify a time frame for refund request responses, not exceeding five (5) business days.
(h) Ensure refund policies are fair and reasonable.

If these requirements are not met, Eventlify may, at its discretion, modify the refund policy to meet the minimum standards. Modifications may apply prospectively or retroactively.

2.2 Refund Process: Attendees should contact the Organizer directly via the refund policy instructions provided on the event page. If no contact details are listed, attendees may use the "Contact Organizer" button on the event page or other listed contact methods. Organizers will then coordinate with Eventlify to process refunds for applicable payment methods.

2.3 Eventlify Review: If an Organizer fails to honor a refund request that meets their posted policy or the minimum requirements, the attendee may request Eventlify’s assistance. Eventlify only has control over payments processed through its system and cannot mediate disputes related to manually collected payments or payments processed via third-party systems outside of Eventlify. Eventlify will review matters under its control and determine whether a refund is warranted. Decisions by Eventlify are final and binding on both parties.

3. General Provisions

3.1 No Guarantee of Refunds: Eventlify does not guarantee refunds or insurance for Organizer performance. Refunds depend on the Organizer’s policy, compliance, and applicable laws.

3.2 Fair Use and Abuse Prevention: Eventlify reserves the right to investigate refund claims and take appropriate action, including suspending accounts engaged in abuse or fraudulent claims.

4. Contact Information